Refund Policy

1. Digital Product Nature

All products sold on TrendyForUs are 100% digital and delivered instantly via download. Once you have downloaded a digital product, it cannot be "returned" in the traditional sense.

We carefully curate all digital products to ensure quality, but we understand that sometimes a product may not meet your expectations.

2. Refund Eligibility

You may be eligible for a refund if:

• Technical Issues: The digital product files are corrupted, incomplete, or cannot be opened
• Incorrect Product: You received a different digital product than what was advertised
• Duplicate Purchase: You accidentally purchased the same digital product twice
• Product Description Mismatch: The digital product significantly differs from its description
• Download Failure: You were unable to download the digital product despite multiple attempts

3. Non-Refundable Situations

Refunds will NOT be granted for:

• Change of mind after downloading the digital product
• Lack of technical skills to use the digital product
• Incompatibility with specific software versions (if requirements were clearly stated)
• Not reading the product description before purchase
• Purchasing the wrong digital product by mistake (if already downloaded)
• Requests made more than 14 days after purchase

4. Refund Request Process

To request a refund:

1. Contact us within 14 days of purchase at [email protected]
2. Include your order number and detailed reason for the refund request
3. Provide screenshots or evidence of the issue (if applicable)
4. Allow up to 5 business days for review

We will review your request and respond with our decision. If approved, refunds are processed within 5-10 business days.

5. Partial Refunds

In some cases, we may offer partial refunds or store credit as an alternative to full refunds. This is evaluated on a case-by-case basis.

6. Refund Method

Approved refunds will be processed using the original payment method:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Other payment methods: As per the payment provider's timeline

7. Before Purchasing

To avoid disappointment:

• Carefully read the digital product description and requirements
• Check file formats and software compatibility
• Review product previews and screenshots
• Contact us with questions before purchasing
• Ensure you have the necessary software to use the digital product

8. Technical Support

Before requesting a refund for technical issues, please contact our support team. We can often resolve:

• Download problems
• File extraction issues
• Basic usage questions
• Compatibility concerns

9. Chargebacks

If you file a chargeback or payment dispute without first contacting us, we reserve the right to:

• Revoke access to all purchased digital products
• Suspend your account
• Pursue legal action for fraudulent chargebacks

Please contact us first to resolve any issues - we're here to help!

10. Satisfaction Guarantee

While we cannot offer unconditional refunds on digital products, we are committed to your satisfaction. If you experience legitimate issues with a digital product, we will work with you to find a fair solution.

11. Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Support: [email protected]
Website: Contact Page