Shipping & Returns Policy
Last updated: February 04, 2026
100% Digital Products
All products are delivered digitally - no physical shipping required!
Digital Delivery
TrendyForUs is a digital marketplace specializing in design products. We do not sell or ship physical products. All items are delivered electronically via instant download.
How Digital Delivery Works
- Complete your purchase through our secure checkout
- Receive instant confirmation email with download links
- Access your products immediately from your account dashboard
- Download files as many times as needed
Instant Access
Benefits of digital delivery:
- Immediate Availability: Access your products within seconds of purchase
- No Shipping Costs: Save money - no delivery fees ever
- No Waiting Time: Start using your products right away
- Global Access: Available worldwide, no geographic restrictions
- Unlimited Downloads: Re-download your purchases anytime
- Environmentally Friendly: Zero carbon footprint from shipping
Delivery Timeline
Instant Delivery
Your digital products are available for download immediately after successful payment confirmation. Download links are sent to your email and accessible in your account dashboard.
Accessing Your Downloads
You can access your purchased digital products through:
Email Confirmation
Secure download links sent to your registered email address immediately after purchase.
Account Dashboard
Access all your purchases anytime from your personal account dashboard.
Download Issues
If you experience problems downloading your digital products:
- Check your spam/junk folder for the confirmation email
- Ensure you're using a stable internet connection
- Try a different browser or device
- Clear your browser cache and cookies
- Log into your account and access downloads from your dashboard
- Contact our support team for assistance
Returns & Refunds
Due to the digital nature of our products, returns work differently than physical goods:
Important Notice
Once a digital product is downloaded, it cannot be "returned" in the traditional sense. However, we offer refunds under specific circumstances outlined in our Refund Policy.
Refund Eligibility
You may be eligible for a refund if:
- The digital product is significantly different from its description
- Files are corrupted or cannot be opened
- Product is missing advertised features or components
- Technical issues prevent product usage
- Duplicate purchase made by error
Refund requests must be submitted within 14 days of purchase. See our Refund Policy for complete details.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after downloading
- Lack of technical skills to use the product
- Incompatibility with your specific software version (if requirements were listed)
- Products that work as described but don't meet your expectations
- Requests made after 14 days from purchase date
File Formats & Compatibility
Each product listing clearly states:
- Available file formats (Figma, Sketch, Adobe XD, etc.)
- Software requirements and compatibility
- File sizes and what's included
- License terms and usage rights
Please review product details carefully before purchase to ensure compatibility with your needs.
Lost Download Links
If you've lost your download links:
- Log into your TrendyForUs account
- Navigate to "My Orders" or "My Downloads"
- Find your purchase and click the download button
- Or contact support with your order number for assistance
Download links remain active indefinitely, and you can re-download your purchases at any time.
Customer Support
Need help with your digital products? Our support team is here to assist: